Frequently Asked Questions About Snuggle Seat
To save you time in finding out answers to questions about Snuggle Seat and ordering from us, we have put together a list of questions that we get asked often. If you still have a question for us, please contact us and our team will be happy to answer as quickly as possible.
Questions About Our Products
When Should I Switch From The Newborn To The Toddler Cover?
As each baby is different, we do not recommend a set age to change from the harnessed newborn cover to the non-harnessed toddler cover. However we suggest making the change once your little one can support themselves sitting up.
How Do I Adjust The Harness Strap Lengths On The Newborn Cover?
To make adjustments to the harness length, simply remove the top cover with the zip (under the padded zip cover), turn over the newborn cover and use the buckle adjusters to change the length of the straps. For comfort and safety, always ensure that the lengths of both the left and righ hand side straps are adjusted to an equal length.
How Do I Adjust The Amount Of Beans In My Snuggle Seat?
To adjust the bean filling level of your Snuggle Seat, remove the top cover with the zip (under the padded zip cover). Next remove the white inner filling bag and unzip both the external and internal zips. Pour the beans out into a bag and keep safe in case you need to top back up. For more information, please read the filling instructions with your Snuggle Seat.
We recommend a relatively firm fill for newborns, where they can still sink into the bean bag, whilst supported. For toddlers and older children, we recommend only filling your Snuggle Seat with 50% of the beans provided, so that it can mould into a comfortable seat for your children.
How Do I Clean My Snuggle Seat?
All Snuggle Seats ship with an attached care label with information on how to clean them safely. But if you cannot locate this, you can see read our Care Instructions here
What Weight Can Snuggle Seat Be Used Up To?
Our Snuggle Seat Baby & Toddler Bean Bags are designed for safe use up to the weight of 30kg.
Does Snuggle Seat Come With A Guarantee?
All of our Snuggle Seat products come with a 30 Day Satisfaction Guarantee, giving you time to see the quality of the product. Please Note: For hygeine reasons only unfilled and unused Snuggle Seats may be returned under the Guarantee.
Questions About Ordering
I'm Struggling To Order Online. Is There Another Way?
We try to make our website as easy to use as possible. However if you are having difficulties, you can call our team Monday to Friday from 9AM to 5PM on 0330 311 2902 to place your order over the phone. Outside of these hours, please Contact Us and we will endeavour to get back to you as quickly as possible to help you place your order.
Do You Have Any Special Discounts Running At The Moment?
The best way to stay up to date with any discounts or deals on our Snuggle Seat products is to Like Us on Facebook.
I Haven't Received Any Order Confirmation But Money Has Been Taken From My Bank, Have You Received My Order?
Unfortunately, sometimes our emails can get caught in your spam folder. Please check here and allow up to two hours for your confirmation to come through. If you still haven't received it after this, please do Get In Touch and our team will be happy to locate and confirm your order for you.
Do You Offer Discounts For Multiple Bean Bags?
Yes! For two or more baby bean bags, you can use our special twin discount code TWINS for 10% OFF two or more Snuggle Seats.
Questions About Delivery & Returns
Do You Deliver To My Country?
At the moment, we can only deliver to the UK Mainland and Northern Ireland. However we hope to be able to offer our Snuggle Seat throughout Europe by the Summer of 2018!
Do You Offer Next Day Or Nominated Day Delivery?
Not just yet. We will be offering an Express/Nominated Day Service by the middle of January 2018 for our customers on the UK Mainland.
How Long Does Delivery Take?
Our Standard Delivery service typically takes 3 to 5 working days from the day that you place your order. During peak times such as over Christmas and New Year however, this can take up to a maximum of 10 working days.
Can I Track My Order?
Yes, you can! Once your order is dispatched from our warehouse, you will receive an email from our courier partners confirming that your order is on its way. In the email will be a link to track the progress of your order and view estimated delivery dates.
I Missed My Delivery. What Happens Now?
Typically our courier partners will leave a calling card confirming delivery to a neighbour or the placement of your parcel in a safe place near your property. However if this is not possible or is not deemed safe to do so, they will leave a calling card informing you that they will reattempt delivery on the next working day..
My Order Has Arrived Damaged. What Do I Do?
Unfortunately on rare occasions orders can become damaged in transit and this is not always clear until the parcel is opened. Always check your parcel when receiving from the courier. However if your parcel is damaged and you didn't realise, you can Contact Us and our team will help to resolve the issue for you as quickly as possible.
I Need To Return My Snuggle Seat. What Do I Do?
We appreciate that there are sometimes circumstances in which you may need to return your Snuggle Seat and so we always endeavour to make the process as easy as possible. The best thing to do is Contact Our Team quoting your order reference number, so that we can help you to return your order. PLEASE NOTE: Our office address is not our returns address and any returns sent here are not guaranteed to be processed. All returned items must be in saleable condition in their original packaging, with no stains or odours.
Other Frequently Asked Questions
Do You Work With Bloggers & Influencers?
We love to work with independent boggers and influencers across the UK. If you are interested in collaborating with Snuggle Seat, please email over your Blog and/or Social Metrics along with a background about yourself to firstname.lastname@example.org and we will get back to you as soon as we can.
Do You Run An Affiliate Scheme?
We are in the process of building a rewarding affiliate program that is inkeeping with our brand values. We hope to have it live by the end of January 2018. If you are interested in becoming an affiliate, you can pre-register with us for the best affiliate rates, by emailing email@example.com.
Do You Sell Gift Vouchers?
Yes we do! You can purchase a gift card here
Do You Have A Blog?
Our Snuggle Family Blog is coming very soon, keep your eyes peeled!.
Do You Provide Stock For Retailers?
We are always happy to discuss providing stock for local retailers and baby boutiques - if you'd like to find out more, please send an email with information about your shop to firstname.lastname@example.org and we will be back in touch as soon as possible.